Refund Policy

At A & E Industrial Cleaning Equipment Corporation, your satisfaction is our top priority. We stand behind the quality of our work and offer a comprehensive 30-day refund policy to ensure you are completely satisfied with our services.

Our Satisfaction Guarantee

We are committed to delivering exceptional cleaning services that meet and exceed your expectations. If you are not completely satisfied with our work, we want to make it right.

30-Day Refund Policy

We offer a full refund within 30 days of service if you are not satisfied with our cleaning services, subject to the following conditions:

Eligibility Requirements

• Refund requests must be submitted within 30 days of the service date
• You must provide a detailed explanation of the issue or dissatisfaction
• We must be given the opportunity to inspect the work and attempt to resolve the issue
• The request must be made by the original account holder or authorized representative

What's Covered

• Incomplete cleaning tasks as specified in your service agreement
• Quality issues that fall below our professional standards
• Services not performed as agreed upon
• Scheduling errors on our part

What's Not Covered

• Dissatisfaction reported more than 30 days after service
• Issues arising from inaccurate service specifications provided by the client
• Damage or conditions existing prior to our service
• Areas not included in the original service agreement
• Cancellations made less than 24 hours before scheduled service

Resolution Process

Before issuing a refund, we prefer to resolve any issues directly. Our resolution process includes:

Step 1: Contact Us

Reach out to us as soon as you notice any issues. The sooner we know, the faster we can address your concerns. Contact us at:

• Email: gregcarlton@aeindustcleaning.biz
• Phone: (559) 351-9207

Step 2: Inspection and Assessment

A member of our team will inspect the work and assess the issue. This typically occurs within 24-48 hours of your report.

Step 3: Resolution Options

Based on our assessment, we will offer one of the following resolutions:

• Re-service: We will return to complete or redo the work at no additional cost
• Partial refund: If only a portion of the service was unsatisfactory
• Full refund: If the issue cannot be resolved to your satisfaction

Refund Processing

Once a refund is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued using the original payment method
• Credit card refunds may take an additional 3-5 business days to appear on your statement
• Check refunds will be mailed to your address on file

Recurring Service Contracts

For clients with recurring service contracts:

• The 30-day refund policy applies to each individual service
• Contract cancellations require 30 days written notice
• Prepaid services will be refunded on a prorated basis
• No refunds for services already rendered without valid complaint

Emergency Services

For emergency cleaning services:

• The 30-day refund policy still applies
• Due to the urgent nature, we recommend immediate inspection upon completion
• Issues should be reported within 24 hours when possible

Dispute Resolution

If you are unsatisfied with the resolution offered, you may request a review by our management team. We are committed to fair and reasonable resolution of all disputes and will work with you to find a satisfactory outcome.

Contact Us

To request a refund or discuss any concerns about our services, please contact us:

• Email: gregcarlton@aeindustcleaning.biz
• Phone: (559) 351-9207
• Address: 3180 S Parkway Drive, Fresno, CA 93725

Our business hours are Monday through Friday, 7:00 AM to 6:00 PM. For emergency services, our 24/7 line is always available.